- Livestock deliveries will be made either via APC or DX Livestock delivery service. This is a special service which is designed to ensure that your livestock arrives to you just as it left us, healthy and happy. Livestock service runs Monday - Thursday and is charged at £25 per box.
- Please note that all services rely on third-party couriers to deliver on time and in good order. We will of course do our best to ensure that your delivery arrives when stated at the time of purchase, however, we can not be held liable for delays caused by the delivery company.
- We have close to a 99% success rate when shipping livestock with our packing techniques!
- We guarantee live arrival with a signature upon delivery. Someone must be present to sign for the package. We ship all our livestock on a before 1pm delivery.
- We cannot be responsible for DOA when the product has been returned to the sorting / parcel office because you were not in to sign for the item or if the courier / postal service is late delivering, livestock is sent at the buyers risk.
- If there is a DOA, we must receive notification of DOA via email (info@perfectaquatics.co.uk) within 2 hours of delivery.
- Within 8 hours we must receive a clear picture of DOA. It is also important that any packaging / packaging damage is photographed should a claim against the couriers be required for mishandling our parcels.
- Because shipping stress may cause livestock to become stressed, we may ask you to allow a period of time for the livestock to settle upon delivery.
