Guarantee On Live Fish

We offer a, 'Arrive Alive' Guarantee on all our livestock. This means that should the fish arrive dead or die within 24

hours of you receiving the Fish, we will send out a free replacement.

Due to the inherent risk of moving livestock we will only offer a free of charge replacement once.

Please note, the 24 hour guarantee period starts from when the parcel is signed for. We must be notified via email with picture attached within this 24 hour period. Replacement fish we be sent at our convenience. We do not give refunds on fish, only replacements.

the Perfect Aquatics Ltd aims to arrange shipment of all ‘in stock’ items within 2 working days of receiving your order. Your order may be delayed if the item is not in stock. Some items may be unavailable and the current stock status is approximate.

4.2 unless a longer delivery date is agreed between the parties, if the Perfect Aquatics Ltd fails to despatch any ordered products within 30 days of acceptance of your order, the Perfect Aquatics Ltd shall refund in full your payment in respect of such products.

4.3 you agree that risk of loss or damage of products passes to you upon delivery of the products or on the date of the first attempted delivery by the Perfect Aquatics Ltd.

4.4 please note that your products may be sent to you in instalments. You may cancel your entire contract if subsequent instalments forming part of your order are not delivered by the Perfect Aquatics Ltd.

4.5 if your delivery address is outside the united kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; the Perfect Aquatics Ltd advises

each of its customers to contact their local customs office for further information.

4.6 please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

4.7 for Christmas deliveries, the Perfect Aquatics Ltd recommend that you order by the 18th December. The Perfect Aquatics Ltd will endeavour to despatch all ‘in stock’ orders within 24 hours, however the Perfect Aquatics Ltd cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.

Limitation of liability

6.1 the Perfect Aquatics Ltd does not exclude liability in the case of death or personal injury caused by the Perfect Aquatics Ltd’s negligence or for fraud.

All of our Live Fish and livestock are quarantined before sale. They are checked to be in good health and free from any sign of disease before being sent. However, we unable to accept any liability for consequential losses caused by disease (bacterial or parasitical) to your existing fish stock by the introduction of our fish.

6.2 the Perfect Aquatics Ltd will use its reasonable endeavours to pass on any manufacturer’s warranty to you (where applicable).

6.3 the Perfect Aquatics Ltd shall not be liable for any fault or defect in respect of the products if:

6.3.1 such fault or defect arose as a result of the products being improperly assembled, used and/or not used in accordance with the manufacturer’s manual; or

6.3.2 such fault or defect was the result of unauthorised modification of the products without the written consent of the Perfect Aquatics Ltd.

6.4 subject to paragraph 6.1, to the fullest extent permitted by law, the Perfect Aquatics Ltd’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these conditions shall be limited to:

6.4.1 in respect of matters for which the Perfect Aquatics Ltd does not carry insurance, the price of the products; and

6.4.2 in respect of matters for which the Perfect Aquatics Ltd carries insurance, the insured value.

6.5 subject to paragraph 6.1, to the fullest extent permitted by law, the Perfect Aquatics Ltd shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of enjoyment, pain, suffering or satisfaction or otherwise or otherwise), costs, expenses or other claims for consequential compensation whatsoever

(howsoever caused) which arise out of or in connection with these conditions or contracts.

6.6 the provisions of paragraph 6 shall survive the termination of these conditions and/or contracts.

6.7 the exclusions and limitations of liability set out in paragraph 6 shall be considered severally. The invalidity or unenforceability of any one of these sub-paragraphs shall not affect the validity or enforceability of any other part of this paragraph 6.

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